Drive Thru Headset Repair
RFT Exclusive Repair Service Enhancements
Only RFT offers guaranteed same day repair service for all headsets, belt packs, communicators and order takers. If your repair is not completed within 24 hours, your repair is free.
RFT Drive Thru Headset Repair Service Includes:
- A free 4 month / 120 day parts and labor warranty
- Free pre-paid ARS shipping labels to ship all repairs to our Nationwide Repair Center (Click here to print out labels)
- 100% Satisfaction guarantee
- Friendly and knowledgeable 24 hour live service by our Level III Certified Technicians.
Fill out the Repair Form and Send it in with your repairs: Click here to download the Repair Form
Our Level III Technicians have dedicated countless hours of research and development to strengthen and increase longevity (life span). We have more than a quick fix for your Drive Thru and POS equipment. Our OEM solutions are proven to reduce daily wear and tear, improve operational inefficiencies and your keep drive-thru speed-of-service on target.
RFT Improvements Include:
For information on repair enhancements for your Drive Thru equipment call us at 1.800.598.2370.
RFT’s Service Programs
Board corrosion may not cross your mind or be something you think about, but it is the leading cause of equipment failure. With RFT’s ReNew+ Program, Level III technicians are able to remove corrosion damage, restoring the board to “as good as new” condition. To preserve the board, the component is sealed to prevent future moisture and grease damage. This feature is exclusive to RFT and performed with EVERY REPAIR at no additional cost.
In a rare event equipment is received as “defective or non-repairable” due to excessive abuse or damage, we will provide: $100.oo credit towards new equipment or $25.00 credit towards refurbished equipment (stock available)
Advance Exchange Program
Should your equipment fail when you need it most, call us. With the RFT Advance Exchange program, we will send you a headset, belt pack, communicator, order-taker, base unit, and/or battery charger NEXT DAY before 10 AM. Simply send us your broken equipment and keep ours. It’s that EASY!
Ensure Monthly Equipment Maintenance Plan
Ensure Monthly Equipment Maintenance Plan fits yours budget and keeps your equipment in superb operational condition. (Click here to see our Monthly Equipment Maintenance Plan)
The benefits include:
- NO CONTRACT
- Ability to to cancel at any time
- No cancellation, upfront or hidden fees
- Unlimited repairs
- Unlimited, 24 hour live free technical and Customer Service support
Benefits of RFT’s Service Programs
We provide free 24/7 Customer Service and Tech Support regardless of where the equipment was purchased. A vast majority of trouble calls are resolved within 15mins of contact over the phone with a Level III service technician. More than 99% of technical support requests are related to programming issues. Each repair includes complete instructions on reprogramming your repaired equipment.
- Free inbound shipping Click here to instantly print labels
- 24/7 life free Customer Service and Tech Support with factory Certified Level III Technicians
- 15 Point quality operations inspection
- Board component sealant
- Available online re-programming and registration instructions as well as manuals and installation/ operator guides
- Same Day service or the repair is free (Equipment is received and repaired with in 24 hours)
- 4 Month 120 day Parts and Labor Warranty on all repairs
- Lowest priced: We will meet and beat competitors prices by 10%
- We accept all competitor coupons
Preventative Maintenance Tips
In order to prevent your equipment from deteriorating, and running at maximum efficiency utilize our free preventative maintenance tips and tricks. Performing weekly and monthly maintenance procedures can save your store hundreds of dollars in repair costs and increase the life span of your equipment. Preventative maintenance tips are available online, as well as in hard-copy format. Ask your RFT representative for a copy or print them online at your convenience.
For more information on the above topics, our specialized links below are designed to give you a more in-depth overview.
- Drive-Thru Communication Equipment Nationwide Repair Services
- Point-of-Sale Nationwide Equipment Repair Service
- Digital Surveillance Equipment Nationwide Repair Services
- Drive-Thru Timer Nationwide Equipment Repair Services
- Nationwide Equipment Repair Programs
- Service and Repair Technical Support
- Online Help Desk
- On-Site Service
- Order FREE Repair Kit