Equipment Repair Survey

Date

Upon receipt, did the repaired equipment function properly?
 yes no

Were the support documents helpful for re-programming your unit(s)?
 yes no If no, please elaborate:

Was the repair service completed to your satisfaction?
 yes no

If you contacted RFT for technical support before, during, or after the repair period, did you find the technicians responsive and knowledgeable?
 yes no

If you took the time to visit us online for support materials, did you find the information helpful for your situation?
 yes no n/a

If you used our free Prepaid UPS labels to send in your equipment for repair, did you find them convenient, hassle-free, and the tracking number trackable at UPS.com?
 yes no

Did you know you can print free Prepaid UPS labels from our website?
 yes no

Did you feel the return box and packaging for your equipment was professional and adequate?
 yes no

How did you hear about us?
 Direct Mail Internet Search Referral Email Facebook Twitter

Was your equipment repaired and returned in a timely manner?
 yes no

Was your overall experience positive?
 yes no

If no, please elaborate:

Would you recommend R.F. Technologies, Inc. to someone else?
 yes no

Any questions regarding your repair?

If you feel we fell short in meeting your service expectations, please describe the situation:

Are there any service-related improvements you recommend?

Additional Comments:

Contact Name

Company

Address

City

State

Zip

E-mail

Phone

Fax