Customer Service Survey

Date

Which RFT representative(s) were you in contact with? Check all that apply:
 Mark Kay Jenn Krista Barb Fiona Emilio Monica Scott Jim Ken Randy John Cherie Gary Mike Ann Other:

What was the reason for your contact with us?
 General Information Technical Support Product Purchase Repair Request
Other:

What method did you use to contact us? Check all that apply:
 Phone Email WebChat Walk-In Fax Mail

How many points of contact were required to resolve your question or problem? (i.e.: 2 Calls, 3 Emails, etc.)

Representative was courteous, professional and patient.
 yes no

Representative spoke clearly and unerstandably.
 yes no

Representative provided accurate, helpful information to you.
 yes no

A timely response was provided.
 yes no

My overall experience was positive.
 yes no

Please indicate the names of any staff you would like to commend:

If you feel we fell short in meeting your service expectations, please describe the situation and the date the incident occurred:

Are there any service-related improvements you recommend?

Would you recommend R.F. Technologies, Inc., or Big Dog Surveillance Systems to someone else?
 yes no

Additional Comments:

Contact Name

Company

Address

City

State

Zip

E-mail

Phone

Fax